This Privacy Policy explains how 1wim collects, uses, stores, and protects the personal data of players who register and use the 1wim platform. By creating a 1wim account, you confirm that you have read and understood this policy and consent to the data practices described herein.
Last updated: June 2026Registration details, KYC documents, transaction records, gameplay data, and technical information such as IP address and device type.
Encrypted connections, access-controlled infrastructure, and strict internal data handling policies. 1wim does not sell personal data to third parties.
You may request access to, correction of, or deletion of your personal data held by 1wim by contacting our support team at any time.
Data is shared only with KYC providers, payment processors (JazzCash, Easypaisa, HBL, etc.), and fraud prevention services strictly as needed.
1wim uses essential and analytics cookies to operate the platform and improve performance. You can manage cookie preferences through your browser settings.
1wim sends transactional account emails and, where consent is given, promotional communications. Marketing emails include an unsubscribe option in every message.
1wim ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of all Players who register and use the 1wim online casino and sports betting service accessible at 1wim.biz. This Privacy Policy sets out in detail how 1wim collects, uses, stores, shares, and protects personal data, as well as the rights available to Players with respect to their data.
This Policy applies to all personal data collected from Players located anywhere 1wim operates, including English-speaking Pakistani users who access the platform from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and elsewhere. By registering a 1wim account or continuing to use the platform, you acknowledge that you have read this Policy and consent to the data practices described herein.
This Privacy Policy should be read alongside the 1wim Terms and Conditions, which together govern the full relationship between 1wim and its Players. Defined terms used in this Policy carry the same meaning as in the Terms and Conditions unless otherwise stated.
For the purposes of applicable data protection legislation, 1wim acts as the data controller with respect to personal data collected from Players through the 1wim platform. As data controller, 1wim is responsible for determining the purposes and means of processing personal data collected through the platform.
Where 1wim engages third-party service providers to process personal data on its behalf — such as KYC verification providers and payment processors — those parties act as data processors under contractual arrangements that require them to process data only on 1wim's documented instructions and in accordance with appropriate security standards.
When you create a 1wim account, we collect the information you provide during registration, including your full name, date of birth, email address, residential address, username, and chosen password (stored in hashed form — your actual password is never stored in plain text).
To comply with anti-money laundering obligations and to protect the security of Player accounts, 1wim collects identity verification documents during the KYC process. This includes copies of government-issued identity documents (Pakistani CNIC front and back, or passport), proof of address documents (utility bills, bank statements), and in some cases a selfie photograph with the identity document.
1wim collects records of all deposits, withdrawals, and transaction activity on your account. This includes the payment method used (e.g., JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah), transaction amounts in PKR, timestamps, and transaction reference numbers. Sensitive payment credentials — such as full bank account numbers or card numbers — are handled by the relevant payment processor and are not stored by 1wim.
1wim collects records of all bets placed through the sportsbook and all game sessions played through 1wim Casino, including bet amounts, outcomes, game types, stake levels, session durations, and bonus usage. This data is used for account management, fraud detection, dispute resolution, and responsible gaming monitoring.
When you access the 1wim platform, we automatically collect certain technical information including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, and session data such as pages visited and time on site. This data is collected through server logs and cookies as described in Section 10.
Where you contact 1wim support via email or live chat, we retain records of those communications, including the content of messages, timestamps, and the nature of enquiries or complaints. This data is retained for quality assurance, compliance, and dispute resolution purposes.
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, login credentials |
| Processing deposits and withdrawals | Transaction data, payment method details, KYC data |
| Identity verification (KYC) | KYC documents, selfie, registration data |
| Fraud detection and prevention | Transaction data, technical data, gameplay data |
| Responsible gaming monitoring | Gameplay data, deposit patterns, session data |
| Customer support | Communications data, account data |
| Platform analytics and improvement | Technical data, aggregated gameplay data (anonymised where possible) |
| Marketing communications (where consent given) | Email address, communication preferences |
| Legal and regulatory compliance | All categories as required by applicable law |
1wim does not use personal data for automated decision-making in ways that produce significant legal or similarly significant effects on Players without providing an opportunity for human review, except where required by applicable law or fraud prevention obligations.
1wim processes personal data on the following legal bases:
1wim does not sell, rent, or trade personal data to third parties for their own commercial purposes. Personal data is shared with third parties only in the following circumstances:
1wim shares data with carefully selected service providers who process data on our behalf under binding contractual data processing agreements. These include:
1wim may disclose personal data to regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, a valid court order, or regulatory direction. Where legally permissible, 1wim will notify affected Players of such disclosure requests.
1wim is required to collect and retain KYC verification data as part of its anti-money laundering (AML) compliance obligations. This includes identity documents, address verification, and where applicable, source of funds documentation.
KYC data submitted to 1wim is retained for a minimum period following account closure, as required by applicable AML regulations. This retention obligation exists regardless of a Player's request for data deletion — KYC records must be retained for regulatory purposes even if an account is closed or a deletion request is submitted.
1wim processes KYC data for the exclusive purpose of identity verification, fraud prevention, and AML compliance. KYC documents are not used for any commercial purpose and are not shared with any party other than licensed verification service providers and regulatory authorities as required by law.
1wim retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following:
1wim implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
No online platform can guarantee absolute security. In the event of a data security incident that poses a risk to Players' rights and freedoms, 1wim will notify affected Players and, where required by applicable law, relevant supervisory authorities in accordance with applicable notification timelines.
Players are responsible for maintaining the security of their own 1wim account credentials. You should use a strong, unique password and enable two-factor authentication through your account security settings. Do not share your login credentials with any third party.
Cookies are small text files stored on your device when you visit a website. 1wim uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the platform, remember your preferences, and analyse how the platform is used.
You may manage cookie preferences through your browser's settings. Most browsers allow you to refuse or delete cookies. Note that disabling essential cookies will impair your ability to use the 1wim platform, including logging in to your account. Instructions for managing cookies in major browsers (Chrome, Firefox, Safari) are available through each browser's help documentation.
Subject to applicable data protection law, you have the following rights with respect to personal data held by 1wim:
To exercise any of the above rights, contact the 1wim support team at [email protected] with the subject line "Privacy / Data Request". You will be asked to verify your identity before any request is actioned. 1wim will respond within 30 days of receiving a valid, verified request.
The 1wim platform is strictly for adults aged 18 and above. 1wim does not knowingly collect or process personal data from individuals under the age of 18. If 1wim discovers that personal data has been collected from a person under 18 — through any means, including misrepresented age at registration — the account will be immediately suspended and all collected data will be deleted in accordance with applicable law, subject to any regulatory retention obligations triggered by the account activity.
Parents or guardians who believe a minor may have registered a 1wim account should contact the support team immediately at [email protected] so the account can be identified and closed.
1wim's platform and supporting infrastructure may involve the transfer of personal data to servers or service providers located outside Pakistan. Where such transfers occur, 1wim ensures that appropriate safeguards are in place to protect transferred data to a standard equivalent to that required under applicable data protection law. These safeguards may include contractual clauses, data processing agreements, and assessments of the data protection standards in the destination country.
Transfers to payment processors such as JazzCash, Easypaisa, and Pakistani banking institutions (HBL, UBL, Meezan Bank, Bank Alfalah) are conducted under the data protection terms applicable to those regulated financial service providers.
1wim reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. Material changes to this Policy will be communicated to Players via their registered email address or via a notice on the 1wim platform at least 14 days before the updated Policy takes effect, except where an immediate update is required to address a security incident or comply with a regulatory requirement.
The date of the most recent revision is displayed at the top of this Policy. Continued use of the 1wim platform after the effective date of any updated Policy constitutes acceptance of the revised terms. Players who do not agree with a revised Policy should contact 1wim support to discuss account closure prior to the effective date.
For any privacy-related enquiries, requests to exercise data rights, or complaints about 1wim's data handling practices, please contact the 1wim data team:
If you are dissatisfied with 1wim's response to a privacy complaint, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
Your data is protected. Your account is secure. The full 1wim experience is ready.
Your 1wim account uses encrypted connections, hashed passwords, and optional two-factor authentication. Set up 2FA from your account security settings after your first 1wim login.
1wim's deposit limits, session timers, and self-exclusion tools are in your account settings. Use them. Gambling should stay within what you can comfortably afford — not beyond it.
Once your 1wim account is verified, PKR deposits via JazzCash or Easypaisa credit within minutes. PSL odds, live casino tables, and hundreds of slots are all waiting in one account.